Customer Care Manager (all gender) in B2B - France

Woman with black hair and headset working on a laptop - symbolic image for the position of Customer Care Manager (all genders) in the B2B area for France at ONLOGIST.

Customer Care Manager (all gender) in B2B - France

ONLOGIST GmbH is a leading Hamburg-based software company and operates the largest SaaS platform for vehicle transportation in Europe. Since its foundation in 2014, over 100 customers in eight countries have transferred several hundred thousand vehicles with our solution. Our customers include well-known companies from the car rental, leasing, car subscription, vehicle trade and OEM sectors.

Our 35-strong team is shaping the mobility of the future with smart technology solutions. We believe in flat hierarchies, strong teamwork and an open corporate culture in which everyone works independently and grows with us.

Tasks

As an employee in B2B Customer Care Management, you play a key role at ONLOGIST because you are the link between our company and our users. You ensure that the orders placed via our portal are carried out smoothly and billed correctly. You are the first point of contact for our users and are always there to support them with questions and concerns.

Your French moves us forward!
As part of our team, you will play a central role in our expansion into France - you will help shape processes, adapt them to the French market and help us get off to a flying start there.

You will also carry out regular quality checks to ensure a reliable and qualified pool of users. With your flair for potential improvements, you will actively contribute to the optimization of our processes and help us to further develop your area together. In this way, you will make a decisive contribution to the satisfaction of our users and the success of our company.

Qualifications

Language skills: You have a very good command of written and spoken French and German.
Analytical skills: You are characterized by a quick grasp and strong analytical skills.
Independence: You work in a structured and independent manner with a high degree of autonomy.
Social skills: You are helpful, patient and keep a cool head even in challenging situations.
Technical affinity: Ideally, you are tech-savvy and confident in using MS Office.
Strong communication skills: Commercial training or a degree is an advantage, but not a prerequisite - your strong communication skills and service orientation are more important.

Benefits

Varied tasks: You can expect a varied and permanent job on a full or part-time basis with exciting challenges and the opportunity to make a difference and develop yourself.
Top working conditions: We offer you a future-proof job with remuneration commensurate with the position, regular working hours (no weekend work!) and a modern working environment. Our well-equipped workstations, including Apple products and our own office space, make working pleasant and efficient.
Flexibility: Flexible working time models and home office options allow you to optimize your working day.
Open corporate culture: With us, you benefit from flat hierarchies, a familiar working atmosphere and a spirit of cooperation at eye level.
Shared experiences: Great team events, the Wednesday lunch and other joint activities strengthen our team and create a positive atmosphere.
Relaxed breaks: Free drinks, a well-stocked snack bar and our office pool table invite you to switch off and recharge your batteries.
Development opportunities: A well-founded and structured induction lays the foundation for your success. We support you with individual development and promotion opportunities.
Diverse benefits: In addition to exciting tasks and a great team, you will benefit from attractive additional benefits such as a Germany ticket, Urban Sports Club membership and many other perks that will make your everyday life easier and more rewarding.

Apply now

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Ready to enter the French market with us?

Then apply now! We look forward to hearing from you.

employme@onlogist.com